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25 August 2021

Customer Service Advisor (Native Arabic speaker) Jobs Vacancy In Abu Dhabi

Customer Service Advisor (Native Arabic speaker) Indeed Dubai Job
Job Title: Customer Service Advisor (Native Arabic speaker)
Job Location: Abu Dhabi
Job Type: Full Time
Job Details

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.

• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate

• Identify and maximize selling and cross-selling opportunities.

• Identify customer problems and offer appropriate solutions.

• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

• Participate in Outbound calling programs and other projects and activities when required.

• Handling projects and tasks whenever required and asked by the management.

• Perform customer transactions accurately and in an efficient manner.

Required Education, Skills and Qualifications

• 1-4 years’ customer service experience in banking, financial, insurance or healthcare sector, preferably telephonic.

• A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed).

• Good communication and interpersonal skills.

• Competent use of PC, must be good at MS Excel formulas.

• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.

• Cheerful personality, always with a smile.

• Empathetic, patient and courteous in approach.

• Pleasant telephone etiquette and someone who loves to speak over the phone.

• Presentable with a positive, proactive and professional approach.

• Tolerance for repetitive work in a fast-paced, high production work environment.

• Results driven, enthusiastic, attention to detail and dependable – someone who is eagerly looking to learn the tricks of the trade for their future.

• Open to work – 8 hours a day, 6 days a week (On Holidays / Friday & Saturdays) / in all shifts, as per department requirements & overtime (as necessary) and be ready to be molded for a suitable role internally, as time progresses.

Industry: Insurance

Salary: AED 4001-5000

Experience: Less than 1 Year

Gender: Any

Send CV On Email: [email protected]

Posted Date: August 25, 2021 at 11:28AM
Customer Service Advisor (Native Arabic speaker) Jobs Vacancy In Abu Dhabi

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