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17 March 2022

Call Center Agent

Call Center Agent Jobs Recruitment March, 2022

Job Title: Call Center Agent
Job Location: Dubai
Job Type: Full Time
Job Details


Hiring a Call Center Agent for Abu Dhabi.

Key Responsibilities:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.


Posted Date: March 17, 2022 at 10:10AM

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