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18 August 2021

Call Center Agent

Call Center Agent Indeed Dubai Job
Job Title: Call Center Agent
Job Location: Dubai
Job Type: Full Time
Job Details

We are looking for a Call Center Representative to join our company. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to up sell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets.

call;
056-7184558
056-1703419

Posted Date: August 18, 2021 at 11:43AM

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