Operation Quality Controller – Hospitality Industry

Operation Quality Controller – Hospitality Industry Jobs in UAE

Job Title: Operation Quality Controller – Hospitality Industry

Job Location: Dubai

Job Type: Full Time

Job Details

Task include: • Train and educate all drivers and Fleet Supervisors on the correct and up-to-date standards to meet and greet the guests. • Create transcripts for greeting the guests and how to run a professional dialog with the guests and train the drivers and the supervisors on the transcript. • Create driver’s training materials and training strategy and be responsible regards the driver’s training program. • Ensure that all the drivers are trained and well-educated on how to treat the guests. • Inspect all vehicles on a regular basis to determine that high-quality standards of cleanliness, safety, and amenities availability are maintained. • Inspect the drivers and supervisors’ grooming and guide them on how to maintain proper grooming and hygiene standards. • Responsible for ensuring the needs of the guests and hotels were proactively attended to. • Train the Drivers and the Fleet Supervisors on proper procedures on how to handle the guests’ requests, needs, and complaints as per the company policies. • Coordinate with all Fleet Supervisors in the contracted hotels and provide them with the support they need. • Responsible for managing the day-to-day operations in a shift which includes dispatching and briefing the drivers. • Manage, supervise, and monitor fleet operations. • Day-to-day report of status to the Manager for urgent and non-urgent approval of works. • Establish and manage the day-to-day tasks to ensure efficient and effective flow of the operation. • Handle phone calls, and face-to-face interactions with customers. • Respond to customer problems or complaints. • Perform other duties that may be assigned by the Senior(s) / management. Must meet the following criteria: • Must have a minimum of 4 years of previous experience in the Hospitality industry preferably with hospitality staff training knowledge or experience. • Education related on-the-job experience or a post-secondary degree. • Exceptional written and oral communication skills, including the ability to effectively communicate with internal and external customers. • Knowledgeable in computer skills (MS. Office & business correspondence). • Consistent, professional dress and manner. • Must be Fluent in English & Urdu. • Most have a valid UAE Driver’s license. • With UAE Driver’s license. Kindly Send your Resume to [email protected], only with the above criteria will be entertained.

Posted Date: November 03, 2023 at 10:15AM