Call Center Agent

Call Center Agent Jobs in UAE

Job Title: Call Center Agent

Job Location: Dubai

Job Type: Full Time

Job Details

Serve customers by determining requirements, answering inquiries, resolving problems, escalation and follow-up with concerned departments; maintain accuracy in fulfilling customer requests and updating all relevant records. Job Description: Deliver the best customer service by attending and resolving queries / issues. Escalate unresolved queries according to the set escalation path, and follow-up to assure timely resolution. Analyze the various parts of a problem properly and develop logical solutions Manage difficult customer situations with a positive and professional behavior, empathize and solicit feedback to improve service. Document and categorize all customer queries in the relevant system(s) to keep / share track of all status histories in all channels. follow up on registered cases / queries when necessary. Required Criteria: Bachelors degree 3+ years experience preferably from shipping and logistics industry Good English Communication Skills Proficient in Microsoft Office Listening Skills Attention to Detail Problem Solving Skills Stress Management Skills

Posted Date: February 14, 2024 at 12:27PM