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14 February 2024

Call Center Agent

Call Center Agent Jobs in UAE

Job Title: Call Center Agent
Job Location: Dubai
Job Type: Full Time
Job Details

Serve customers by determining requirements, answering inquiries, resolving problems, escalation and follow-up with concerned departments; maintain accuracy in fulfilling customer requests and updating all relevant records.

Job Description:

Deliver the best customer service by attending and resolving queries / issues.
Escalate unresolved queries according to the set escalation path, and follow-up to assure timely resolution.
Analyze the various parts of a problem properly and develop logical solutions
Manage difficult customer situations with a positive and professional behavior, empathize and solicit feedback to improve service.
Document and categorize all customer queries in the relevant system(s) to keep / share track of all status histories in all channels.
follow up on registered cases / queries when necessary.

Required Criteria:

Bachelors degree
3+ years experience preferably from shipping and logistics industry
Good English Communication Skills
Proficient in Microsoft Office
Listening Skills
Attention to Detail
Problem Solving Skills
Stress Management Skills

Posted Date: February 14, 2024 at 12:27PM

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